Agency scaled client delivery 4×
Boutique WordPress agency, 12-person team, 40 active clients.
Challenge — Repetitive automation & ops work across every client site was eating 60% of the team's billable hours.
Solution — Rolled out WBP Up-to-Date across every client install through the WBP Empire Controller. Standardized workflows, templates, and role setups per client tier.
- Delivery velocity increased 4× on repeat client engagements.
- Team recovered about 120 hours a month previously lost to manual work.
- Client retention improved by 22% year on year.
- Retainer margins moved from 18% to 41%.
